Retourbeleid

Last updated: 15 June 2026

1. Right of withdrawal

Under Belgian law, you have 14 calendar days after receipt to withdraw your purchase without giving a reason — provided the conditions below are met.

2. When is a return NOT possible?

• If the hygiene or packaging seal is broken, returns are excluded
• If the product has already been installed or put into use, returns are excluded
• Custom-ordered or personalised products are non-returnable
• Consumables (filters, CO₂ cylinders, maintenance kits) are excluded after opening

3. Conditions for a valid return

• Product must be unused, undamaged, seals intact and in original packaging
• Return notification within 14 days of receipt
• Actual return shipment within 14 days of notification
• Return shipping costs are borne by the customer

4. Defective product after installation

If your Quooker shows a defect or malfunction after installation, no return is possible — instead the Quooker manufacturer warranty applies with on-site repair. Please contact the nearest official Quooker repair service or installer in your region directly. Crowntap does not carry out on-site repairs itself.

5. How to notify a return?

Send an email to info@crowntap.be or a WhatsApp message to +32 470 53 54 84 including your order number and the reason. You will then receive return instructions.

6. Refund

After receipt and inspection, the purchase amount will be refunded within 14 business days via the same payment method. Installation fees and original shipping costs are non-refundable.

7. Warranty

All Quooker products delivered via Crowntap are covered by the full Quooker manufacturer warranty (2 years standard, extendable via Quooker registration). Warranty handling is processed via the local Quooker repair service.

8. Contact

Email: info@crowntap.be WhatsApp: +32 470 53 54 84