Quooker FAQ

Question 1

What is a Quooker?

Accepted Answer

A Quooker is a boiling water tap that instantly delivers 100°C boiling water from a compact reservoir under your worktop. Depending on the model, you can also dispense cold, hot, chilled, and sparkling water.

Question 2

Is a Quooker safe?

Accepted Answer

Yes, the Quooker was developed with safety as a priority. The tap has a child-safe double push-and-turn mechanism, the spout is insulated, and the water comes out as a fine spray.

Question 3

How much energy does a Quooker use?

Accepted Answer

The standby consumption of the PRO3 is only 10 watts, about 7 cents per day. This is more economical than the daily use of a kettle.

Question 4

How long does a Quooker last?

Accepted Answer

With regular maintenance, a Quooker lasts an average of 10 to 15 years. Annual maintenance with the official Quooker Onderhoudskit significantly extends its lifespan.

Question 5

What is the difference between Flex and Fusion?

Accepted Answer

The Fusion combines a regular mixer tap with boiling water in one tap. The Flex is a separate boiling water tap with an extendable hose – ideal next to your existing mixer tap.

Question 6

Which Quooker tap suits my kitchen?

Accepted Answer

That depends on your situation. For a new kitchen, we recommend the Fusion (all-in-one). Do you already have a mixer tap? Then the Flex or Front is an excellent addition.

Question 7

What is the Quooker CUBE?

Accepted Answer

The CUBE is an optional device next to the reservoir. It delivers chilled and sparkling water from your Quooker tap.

Question 8

Which reservoir do I need?

Accepted Answer

The PRO3 only delivers boiling water. The COMBI delivers boiling + hot water and replaces your kitchen boiler. The COMBI+ is for intensive use.

Question 9

Can a Quooker be installed in any kitchen?

Accepted Answer

In most kitchens, yes. You need a power connection under the worktop and at least 40 cm height for the reservoir.

Question 10

How long does the installation take?

Accepted Answer

A standard installation takes an average of 1.5 to 2.5 hours, including drilling, reservoir placement, connection, and demonstration.

Question 11

Can I install my Quooker myself?

Accepted Answer

We recommend professional installation. Incorrect installation can lead to leaks, unsafe situations, or loss of warranty.

Question 12

Can a Quooker be installed in a granite or composite worktop?

Accepted Answer

Yes, our installers can drill into all common materials: granite, composite, stainless steel, and wood.

Question 13

How do I maintain my Quooker?

Accepted Answer

Perform annual maintenance using the official Quooker Onderhoudskit. It contains everything you need.

Question 14

How often is maintenance necessary?

Accepted Answer

We recommend annual maintenance. With very hard water, more frequent maintenance may be necessary.

Question 15

Does Crowntap offer maintenance packages?

Accepted Answer

Yes, we offer an annual maintenance package including a full check, filter change, descaling, and inspection of all connections.

Question 16

Why buy from Crowntap?

Accepted Answer

Crowntap is an officially recognised Quooker dealer in Belgium. 100% original products, full factory warranty, professional installation, and personal service.

Question 17

In which regions is Crowntap active?

Accepted Answer

Crowntap is based in Antwerp and is active throughout Belgium.

Question 18

How can I contact Crowntap?

Accepted Answer

By phone (+32 470 53 54 84), email (info@crowntap.be), WhatsApp, or via the contact form. We usually respond within 24 hours.

Question 19

Does Crowntap offer a warranty?

Accepted Answer

Yes, all products purchased from Crowntap come with the full Quooker factory warranty.

Question 20

How much does a Quooker cost in Belgium in 2026?

Accepted Answer

A Quooker set in Belgium in 2026 costs between €1,220 (Nordic Single Tap with PRO3) and €3,890 (Fusion gold with COMBI+ and CUBE), including VAT. The exact price depends on the model, finish, and reservoir. Crowntap supplies all Quooker products at the official Belgian retail prices.

Question 21

How much does a Quooker save per year?

Accepted Answer

A Quooker saves an average Belgian household approximately €60 to €120 annually in energy and water costs compared to a kettle and leaving the hot water tap running. Use our TCO calculator for your personal savings.

Question 22

Is a Quooker more economical than a kettle?

Accepted Answer

Yes. A Quooker PRO3 reservoir consumes only 10 watts in standby mode (approx. 7 cents/day). A kettle consumes 0.1-0.2 kWh per boil. With multiple boils per day, the Quooker is more economical and faster.

Question 23

How much water does a Quooker reservoir hold?

Accepted Answer

The PRO3 reservoirs are available in 3, 7, and 11 litres. The COMBI holds 7 litres of boiling + hot water, the COMBI+ offers 11 litres capacity for more intensive use.

Question 24

Can a Quooker freeze in winter?

Accepted Answer

No, the reservoir is installed under your sink inside the house and always stays at temperature due to the standby power. Freezing is impossible under normal living conditions.

Question 25

Does a Quooker require a water filter?

Accepted Answer

Not as standard. Belgian tap water is of excellent quality. However, for very hard water in some regions, we recommend annual maintenance with the official Quooker Maintenance Kit.

Question 26

What is the difference between Quooker and Grohe Red?

Accepted Answer

Quooker works with a vacuum reservoir under pressure at 110°C, delivering instant 100°C boiling water. Grohe Red uses a non-pressurised system at 100°C. Quooker has lower standby consumption (10W vs. 13-18W) and a larger Belgian service network via Crowntap.

Question 27

What is the difference between Quooker and Franke Mondial?

Accepted Answer

Quooker offers a wider range of tap models, finishes, and reservoirs (PRO3, COMBI, COMBI+), as well as the CUBE for sparkling and chilled water. Franke has a more limited offering. For service in Belgium, Crowntap is the official Quooker partner.

Question 28

Does Crowntap also deliver to Wallonia and Brussels?

Accepted Answer

Yes. Crowntap delivers and installs throughout Belgium, including Flanders, Brussels, and Wallonia. Our installers speak Dutch and French.

Question 29

Which Quooker finishes are available?

Accepted Answer

Quooker offers 7 finishes: Chrome, Stainless Steel, Black, Gold, Copper, Nickel, and Patinated Brass. Not every finish is available for every tap model. See our finishes pages for compatibility.

Question 30

What is a Quooker Flex?

Accepted Answer

The Flex is a boiling water tap with a pull-out hose. In addition to 100°C boiling water, it also delivers normal cold and hot water, making it suitable as a main tap.

Question 31

What is a Quooker Fusion?

Accepted Answer

The Fusion combines boiling, cold, and hot water in one elegant tap with a fixed spout. Available as Square (straight-lined design) or Round (rounded design).

Question 32

What is a Quooker Classic Fusion?

Accepted Answer

The Classic Fusion has a classic look with traditional handles – ideal for country house or classic kitchens. It combines boiling, hot, and cold water in one tap.

Question 33

What is a Quooker Front?

Accepted Answer

The Front has the operating lever at the front – practical if there is a window behind the sink and the tap cannot be turned too far back.

Question 34

What exactly does the Quooker CUBE do?

Accepted Answer

The CUBE is a device placed next to your reservoir that adds chilled still and sparkling water to your Quooker tap using a CO₂ cartridge. A single tap then delivers boiling, hot, cold, chilled, and sparkling water.

Question 35

How long does a CUBE CO₂ cartridge last?

Accepted Answer

A CO₂ cartridge lasts on average for 60 litres of sparkling water, which is about 2-3 months with daily use. Cartridges are available from Crowntap or by subscription.

Question 36

Which Quooker is best for a family of 4?

Accepted Answer

For an average family of 4, we recommend the Fusion COMBI 7L. This replaces your kitchen boiler and provides more than enough boiling and hot water for daily use.

Question 37

Which Quooker is suitable for a small kitchen?

Accepted Answer

The PRO3-3L is the most compact reservoir (only 25 cm high and 14 cm in diameter) and fits in almost any kitchen cabinet under the sink.

Question 38

What do I need for a Quooker installation?

Accepted Answer

You will need: an earthed socket under the worktop (within 1 meter), a cold water connection with a stopcock, and at least 25 cm of free space for the smallest reservoir.

Question 39

Does the power supply for a Quooker need to be adapted?

Accepted Answer

In most cases, no. A standard 230V socket is sufficient. For the COMBI+, we recommend a separate 16A circuit due to higher peak power requirements.

Question 40

Can a Quooker be installed in an island kitchen?

Accepted Answer

Yes, provided there is a power connection and a water connection in the island. Our installers are happy to advise you on renovations or new builds.

Question 41

How much does Quooker installation cost?

Accepted Answer

Standard installation by Crowntap costs from €360 excl. VAT (up to €500–600 excl. VAT for complex jobs). This includes drilling, placing the reservoir, connecting water/electricity, and a demonstration. Additional work will be discussed in advance.

Question 42

How far in advance should I plan?

Accepted Answer

By default, we schedule installation within 5-10 working days after ordering. For items in stock, it's often faster. During peak seasons (November-December), expect slightly longer waiting times.

Question 43

Does Crowntap also remove my old tap?

Accepted Answer

Yes. As part of the standard installation, we will dismantle your old tap and take it away for recycling free of charge.

Question 44

Do I need a pressure reducing valve?

Accepted Answer

In Belgian households with a water pressure of more than 5 bar (often the case), a pressure reducing valve is required. Our installers will check this and install it if necessary.

Question 45

Does a Quooker work with rainwater or well water?

Accepted Answer

No, Quooker is exclusively designed for tap water (drinking water) from a public network. Using it with rainwater or well water will void the warranty.

Question 46

What is included in the Quooker maintenance kit?

Accepted Answer

The official Quooker Maintenance Kit contains everything needed for annual maintenance: descaler, seal, instructions, and the appropriate parts. Crowntap supplies the kit and can also install it.

Question 47

How much does annual maintenance cost?

Accepted Answer

The Quooker Maintenance Kit costs approximately €70 including VAT. If you wish to perform the maintenance yourself, this is a one-off annual investment.

Question 48

What if my Quooker no longer dispenses boiling water?

Accepted Answer

Possible causes: plug loose, fuse tripped, or limescale in the reservoir. First, check the power supply. If in doubt, contact Crowntap for support or a service visit.

Question 49

What if my Quooker is leaking?

Accepted Answer

Immediately turn off the main water tap and unplug the unit. Then contact Crowntap without delay. Leaks are rare, but we are ready for a quick intervention.

Question 50

How do I descale my Quooker myself?

Accepted Answer

Only use the official Quooker Maintenance Kit. Switch off the reservoir, let it cool down (min. 4 hours), follow the instructions and rinse thoroughly. Other descaling agents can damage the reservoir.

Question 51

What is the lifespan of a Quooker reservoir?

Accepted Answer

A Quooker reservoir lasts an average of 10-15 years with regular maintenance. Some reservoirs still function perfectly after 20 years.

Question 52

Can I order spare parts separately from Crowntap?

Accepted Answer

Yes, Crowntap supplies all original Quooker spare parts, including filters, hoses, tap heads and CO₂ cartridges. Contact us via WhatsApp for advice and delivery.

Question 53

Is Crowntap an official Quooker dealer?

Accepted Answer

Yes, Crowntap is an officially recognised Quooker dealer in Belgium. We supply 100% original products with a full manufacturer's warranty.

Question 54

How quickly does Crowntap respond to a message?

Accepted Answer

We usually respond to WhatsApp messages within 2 hours during office hours (Mon-Fri 9 am-6 pm, Sat 10 am-4 pm). Emails are answered within 24 hours.

Question 55

Can I pay in instalments at Crowntap?

Accepted Answer

For larger installations, we offer instalment payments. Contact us to discuss the possibilities.

Question 56

Does Crowntap have a showroom?

Accepted Answer

Crowntap works by appointment from Antwerp. For advice and demonstration, you can make a personal appointment via WhatsApp.

Question 57

Does Crowntap offer discounts on Quooker?

Accepted Answer

Crowntap adheres to the official Quooker recommended retail prices. For combinations (e.g. Fusion + CUBE) or business customers, benefits are often possible. Request your personal offer.

Question 58

Does Crowntap supply to businesses?

Accepted Answer

Yes. Crowntap specialises in business installations for offices, catering, B&Bs, schools, nurseries and care facilities. Request your business offer.

Question 59

Which payment methods does Crowntap accept?

Accepted Answer

We accept bank transfer, Bancontact, Payconiq and invoice for businesses. For business customers, standard payment terms of 30 days after installation apply.

Question 60

What is the difference between a Quooker and a traditional tap?

Accepted Answer

A Quooker is a tap that provides 100°C boiling water directly, in addition to hot and cold water. Optionally, in combination with a CUBE, it can also dispense chilled sparkling and still water. A traditional tap only provides hot and cold tap water. The Quooker therefore saves space on the worktop, as a separate kettle or water dispenser becomes superfluous. It is also more energy-efficient than heating water in a kettle daily and offers a high degree of safety in the household due to its child lock.

Question 61

Can I keep my existing tap and install a Quooker next to it?

Accepted Answer

Yes, it is possible to install a Quooker as a separate tap next to your existing tap. This is often the case if only the boiling water function is desired and the existing mixer tap is to be retained. The Quooker tap only requires a separate drill hole in the worktop or sink. For a clean and aesthetic integration, however, it is recommended to choose a Quooker Combi tap, which combines all functions in one tap, thus enabling a more harmonious kitchen design. We would be happy to advise you on the best installation options for your kitchen.

Question 62

What safety features does a Quooker have for children?

Accepted Answer

The Quooker is equipped with several safety features that make it particularly child-friendly. To dispense boiling water, a double push-and-turn system must be operated, which significantly reduces the likelihood of accidental activation by children. The water jet is also not solid, but designed as a fine spray, which prevents scalding. The outside of the tap does not get hot even when boiling water is dispensed, which minimises the risk of burns on contact. These features make the Quooker a safe choice for households with children.

Question 63

Is there an installation service for Quooker in Belgium?

Accepted Answer

Yes, Crowntap.be offers a professional installation service for Quooker products throughout Belgium. Our qualified technicians will take care of the professional and safe installation of your Quooker, the reservoir, and if applicable, the CUBE. We ensure that all connections are correct and tight and that your system functions optimally. The installation time depends on the model and the specific conditions of your kitchen but is usually completed within a few hours. Contact us for an installation appointment via WhatsApp at +32 470 53 54 84.

Question 64

Can I use the Quooker in the office or commercial environments?

Accepted Answer

Yes, the Quooker is also an excellent solution for offices and commercial environments. It provides employees and customers with instant access to boiling water for tea, coffee, or instant meals, increasing efficiency and reducing waiting times. The robustness and durability of Quooker systems make them ideal for intensive use. In addition, the integration of a CUBE can supply chilled still and sparkling water, which is a sustainable alternative to bottled water. For larger offices or frequent use, reservoir options such as the COMBI+ reservoir could be considered.

How much does a Quooker cost?

Is a Quooker safe?

How much electricity does a Quooker use?

Can I install a Quooker myself?

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