Privacybeleid

Last updated: 24 October 2026

1. Data controller

Crowntap (Quooker distributor, Antwerp, Belgium) is the controller for personal data processed via crowntap.be.

Privacy contact: info@crowntap.be — WhatsApp +32 470 53 54 84. We answer requests within 30 days.

Quooker Nederland B.V., the manufacturer, is a separate controller for warranty registrations you make directly with Quooker.

2. What data do we process?

• Identification and contact data: name, email, phone, language
• Delivery and installation address
• Configuration data: tap, reservoir, CUBE, finish, accessories, total price
• Communications: the content of your messages (form, WhatsApp)
• Transaction and service data: quotes, order references, installation appointments
• Technical data: IP address (truncated), browser, pages visited, session ID
• Consent data: your cookie choice and its timestamp

3. Purposes and legal bases

• Handling your request and preparing a quote — (pre-)contractual performance (Art. 6.1.b GDPR)
• Arranging delivery, installation and after-sales service — contract performance (Art. 6.1.b)
• Storing your configuration to advise you correctly — (pre-)contractual performance (Art. 6.1.b)
• Website security and abuse prevention — legitimate interest (Art. 6.1.f)
• Statistics via analytics cookies — your consent (Art. 6.1.a)
• Ad measurement and remarketing — your consent (Art. 6.1.a)
• Accounting and tax obligations — legal obligation (Art. 6.1.c)

4. Retention periods

• Requests and quotes without follow-up: 12 months after last contact
• Customer files (order, installation, service): 10 years (Belgian tax retention)
• Contact and WhatsApp communication: 24 months
• Technical and security logs: 12 months maximum
• Analytics data: 14 months maximum
• Cookie preferences: 12 months, after which we ask again

5. Recipients and processors

• Lovable / Supabase — hosting, database and edge functions (EU region)
• Resend — transactional email delivery
• Google Ireland Ltd. — Tag Manager, Analytics 4 and Ads, only after consent
• Quooker Nederland B.V. — order data needed for delivery and warranty
• Installation partners — only the data needed for the scheduled installation
• Our accountant and, where legally required, public authorities

6. International transfers

We host and process your data inside the European Economic Area. Google services may involve a transfer to the United States, based on the EU-US Data Privacy Framework and/or the European Commission's standard contractual clauses, combined with IP truncation and ads data redaction. If you decline analytics and marketing cookies, no such transfer takes place.

7. Cookies and trackers

Before you make a choice we set no non-essential cookies and load no Google script at all. Google Consent Mode v2 defaults to 'denied'; the Tag Manager container is only injected after you allow analytics or marketing cookies.

Necessary: crowntap_cookie_consent (your choice, 12 months) and an anonymous visit ID in localStorage (expires after 30 minutes of inactivity) to avoid duplicate requests and measurements. Analytics (after consent): Google Analytics 4 via Tag Manager (_ga, _ga_*). Marketing (after consent): Google Ads conversion and remarketing (_gcl_*).

You can change your choice at any time via 'Cookie preferences' in the footer.

8. Your rights

You have the right of access, rectification, erasure, restriction, data portability and objection, and you may withdraw consent at any time. Requests: info@crowntap.be (answered within 30 days).

You can lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels (contact@apd-gba.be).

9. Automated decision-making

We take no decisions with legal effect based solely on automated processing or profiling. The configurator only calculates prices; every quote is reviewed by a person.

10. Chat advisor

If you use the chat advisor on crowntap.be, we keep your questions and the answers for 12 months, together with a random key stored in your browser (we only keep an irreversible hash of it, so only you see your conversations on this device) and a hashed IP marker against abuse.

Purpose and legal basis: answering your questions and following up a quote request (at your request, pre-contractual), preventing abuse and improving our service (legitimate interest). Only Crowntap administrators can read the conversations.

The answers are generated by an AI model through Lovable AI, acting as a processor. The model only receives the text of the conversation to produce an answer. This may involve a transfer outside the EEA with appropriate safeguards (standard contractual clauses). The advisor can make mistakes: the quote and the configurator prices are binding, not the chat answer.

Do not share sensitive data in the chat. You can delete any conversation yourself with the bin icon, or ask us to erase all your conversations. If you fill in the quote form in the chat, the retention periods for quote requests above apply to that data.

11. Privacy contact

Email: info@crowntap.be WhatsApp: +32 470 53 54 84 Mark your message 'GDPR request' so we can prioritise it.