Crowntap — Quooker FAQ

Why buy from Crowntap?

Crowntap is an officially recognised Quooker dealer in Belgium. 100% original products, full factory warranty, professional installation, and personal service.

In which regions is Crowntap active?

Crowntap is based in Antwerp and is active throughout Belgium.

How can I contact Crowntap?

By phone (+32 470 53 54 84), email (info@crowntap.be), WhatsApp, or via the contact form. We usually respond within 24 hours.

Does Crowntap offer a warranty?

Yes, all products purchased from Crowntap come with the full Quooker factory warranty.

Is Crowntap an official Quooker dealer?

Yes, Crowntap is an officially recognised Quooker dealer in Belgium. We supply 100% original products with a full manufacturer's warranty.

How quickly does Crowntap respond to a message?

We usually respond to WhatsApp messages within 2 hours during office hours (Mon-Fri 9 am-6 pm, Sat 10 am-4 pm). Emails are answered within 24 hours.

Can I pay in instalments at Crowntap?

For larger installations, we offer instalment payments. Contact us to discuss the possibilities.

Does Crowntap have a showroom?

Crowntap works by appointment from Antwerp. For advice and demonstration, you can make a personal appointment via WhatsApp.

Does Crowntap offer discounts on Quooker?

Crowntap adheres to the official Quooker recommended retail prices. For combinations (e.g. Fusion + CUBE) or business customers, benefits are often possible. Request your personal offer.

Does Crowntap supply to businesses?

Yes. Crowntap specialises in business installations for offices, catering, B&Bs, schools, nurseries and care facilities. Request your business offer.

Which payment methods does Crowntap accept?

We accept bank transfer, Bancontact, Payconiq and invoice for businesses. For business customers, standard payment terms of 30 days after installation apply.

Is Crowntap an official Quooker dealer in Belgium?

Yes, Crowntap is an officially recognised Quooker dealer in Belgium. We exclusively supply 100% original products with a full manufacturer's warranty. Through our recognition, we ensure that you, as a customer, benefit from maximum service and support, both before and after purchasing your Quooker. Our team is comprehensively trained and has direct access to Quooker information and spare parts.

How quickly does Crowntap respond to messages?

We usually reply to WhatsApp messages within 2 hours during office hours (Mon-Fri 9 am-6 pm, Sat 10 am-4 pm). Emails and contact forms are usually answered within 24 hours. We always strive for quick and precise communication to efficiently answer your questions and help you with the selection and use of your Quooker system. Outside office hours, response times may vary.

What payment options does Crowntap offer?

Crowntap offers various secure payment options, including Bancontact, credit card (Visa, MasterCard), and bank transfer. All online payments are processed via a secure connection to protect your data. For installations, you can also pay our installer directly via Bancontact or Payconiq. We are happy to provide you with detailed information about the optimal payment method for you.

Does Crowntap offer installation and fitting?

Yes, Crowntap offers a professional installation service for all Quooker systems throughout Belgium. Our trained technicians have the necessary expertise to install your Quooker system professionally and efficiently. We ensure that everything works smoothly and that you receive comprehensive instructions on how to use your new Quooker. The installation costs are communicated transparently in advance.

Can I exchange or return my Quooker at Crowntap?

Crowntap adheres to the legal regulations for returns and exchanges in Belgium. Products can be returned within 14 days of delivery, provided they are unused and in their original packaging. For specific conditions and the process of a return or exchange, please contact our customer service. Personalised or installed products may be subject to special conditions.

Does Crowntap also offer accessories for Quooker?

Yes, at Crowntap you will find a wide selection of original Quooker accessories, including the Quooker Onderhoudskit, CO2 cylinders for the Quooker CUBE, and various filters. We also offer spare parts that are essential for the long-term functionality of your Quooker system. Our range is regularly updated to ensure you always receive the latest and best products.

How will my Quooker be delivered by Crowntap?

Crowntap delivers your Quooker safely and quickly directly to your home. We work with reliable delivery partners to ensure that your product arrives undamaged. Before delivery, you will receive tracking information so you can check the status of your order at any time. Delivery usually takes place within a few working days of placing your order. Collection by appointment is also possible.

Can I get advice from Crowntap?

Yes, Crowntap offers personal advice to help you choose the perfect Quooker system for your kitchen. Our experts can advise you in detail by phone or WhatsApp. We take the time to understand your needs and present you with the best options so you can make an informed decision. Contact us to arrange a consultation.

Does Crowntap also offer deals or discounts?

Crowntap regularly offers special deals and promotions for Quooker products. It's worth visiting our website or signing up for our newsletter to stay informed about the latest discounts. As an official dealer, we can guarantee you the best prices and conditions for high-quality Quooker products. Special offers for B2B customers are also available on request.

What is the advantage of a ProForma 3-in-1 system in hotels?

The Quooker ProForma 3-in-1 system offers hotels an efficient solution for sparkling, boiling, and still water directly from one tap. This reduces the need for individual bottles, storage space, and cooling, thus saving costs and labour. It enhances the guest experience through instant availability and promotes sustainability by reducing plastic waste. Ease of use is another advantage.

What service does Crowntap offer for business customers?

Crowntap offers tailor-made solutions and comprehensive service for business customers, including restaurants, cafes, and offices. We advise you on selecting the right Quooker system, offer professional installation, and provide quick support for maintenance issues. Our goal is to enable businesses to have an efficient and sustainable water supply that meets their daily needs.

Does Crowntap offer spare parts for Quooker products?

Yes, Crowntap carries a selection of original Quooker spare parts. As an official dealer, we ensure that you have access to high-quality components to guarantee the longevity and optimal function of your Quooker system. For specific spare parts inquiries, you can contact our customer service, who will be happy to assist you and check availability.

How can I register my Quooker via Crowntap?

After purchasing your Quooker from Crowntap, we recommend that you register your product on the official Quooker website. This is important to be able to claim the full manufacturer's warranty and to gain access to Quooker-specific services. If you have any questions about the registration process or need help, our Crowntap team will be happy to assist you.

Can I change my installation appointment with Crowntap?

Yes, you can change your installation appointment by arrangement with Crowntap. We ask you to inform us as early as possible if you need to reschedule the appointment. Our goal is to be flexible to your needs and find a new appointment that suits you. Please contact us via WhatsApp (+32 470 53 54 84) or email to make changes.

What happens if my Quooker malfunctions?

Should your Quooker malfunction, please contact Crowntap customer service immediately. As an official Quooker dealer, we are your first point of contact for technical problems and warranty claims. We will either assist you by phone or arrange a service appointment to professionally fix the problem. Please have your purchase details ready.

Is Crowntap still there for me after the purchase?

Absolutely! Crowntap offers comprehensive after-sales service. We remain your point of contact for all questions regarding your Quooker, be it about maintenance, possible extensions or technical problems. Our dedicated team strives to provide you with excellent service even after the purchase and to support you in making the best use of your Quooker. Simply contact us via WhatsApp.

Does Crowntap offer project planning for kitchen studios?

Yes, Crowntap works closely with kitchen studios and interior designers to seamlessly integrate Quooker systems into new kitchen projects. We offer special conditions and comprehensive advice for business partners to ensure optimal planning and implementation. Contact us for more information on our B2B partnerships and support for your projects.

How can Crowntap help me choose the right Quooker tap?

Crowntap offers comprehensive advice to help you choose the ideal Quooker tap. We consider your kitchen size, your style, and your specific needs. Our experts explain the differences between models such as Quooker Flex, Quooker Fusion, and Quooker Classic Fusion, as well as the various finishes and functions, so you can make an informed decision. A phone consultation is ideal for this.

Does Crowntap offer installation services for existing kitchens?

Yes, Crowntap installs Quooker systems in both new and existing kitchens. Our technicians check the local conditions and ensure that all necessary connections are present or professionally installed. We are also happy to help you with retrofits and ensure professional integration of your Quooker system. Contact us for an individual assessment.

Does Crowntap provide training on how to use the Quooker?

Although Quooker systems are intuitive to use, Crowntap provides a brief introduction to the most important functions and safety instructions during installation. For further questions, our customer service representatives are always available via WhatsApp to give you additional tips or explanations. We want to make sure you can fully utilise all the benefits of your Quooker.

How does Crowntap ensure customer satisfaction?

Crowntap places great emphasis on customer satisfaction through personal service, transparent communication, and high product quality. As an official Quooker dealer, we ensure that you receive genuine products and professional installation. We are always striving to exceed your expectations and to quickly and effectively address any questions or concerns you may have.

Can I also buy replacement CO2 cylinders for the CUBE from Crowntap?

Yes, Crowntap carries the original Quooker CO2 cylinders for the Quooker CUBE. You can order them conveniently from us and have them delivered quickly. We recommend always having a spare cylinder in stock so you can enjoy sparkling and chilled water at any time. Collection at our warehouse in Antwerp is also possible.

Does Crowntap support the disposal of old taps or boilers?

Crowntap focuses on the delivery and installation of new Quooker systems. The disposal of old taps or boilers is generally not part of our standard installation service. Certain exceptions can be made by arrangement, which may incur additional costs. We recommend that you enquire with your local authority about the correct disposal options.

How can I ensure that I receive a genuine Quooker product from Crowntap?

As an officially recognised Quooker dealer in Belgium, Crowntap guarantees that all products purchased from us are 100% original. You receive the full manufacturer's warranty and high-quality products sourced directly from Quooker. Look for our official dealer logo and product packaging with Quooker branding to ensure authenticity.

Can I have my Quooker colour or finish customised at Crowntap?

Quooker offers a variety of finishes and colours for its taps, such as polished chrome, stainless steel, or black. At Crowntap, you can choose from the entire range of available Quooker options and we will be happy to advise you on which colour or finish best suits your kitchen design. However, we do not offer individual paint customisation.

How does Crowntap differ from other Quooker providers?

Crowntap stands out due to its specialised focus as an official Quooker dealer in Belgium. We offer comprehensive advice, professional installation, and excellent customer service that supports you even after the purchase. Our expertise and commitment to Quooker guarantee you not only original products but also optimal support and quick assistance.

Can I purchase just a Quooker reservoir from Crowntap?

Yes, at Crowntap you can purchase all individual components of a Quooker system, including reservoirs such as PRO3, COMBI, COMBI+, and CUBE. If you wish to expand an existing system or replace a reservoir, we would be happy to advise you on which model best suits your requirements. Contact us to check availability and request a quote.

What services are included in the Crowntap installation package?

Our installation package includes the professional assembly of your Quooker system by certified technicians. This includes connecting the tap, reservoir, and (if applicable) the CUBE to the existing water and power connections. A functional test and a brief introduction to its use are also included. Any necessary adjustments to the worktop or connections will be discussed in advance.

Does Crowntap also offer leasing options for business customers?

As an official Quooker dealer, Crowntap focuses on the direct sale and installation of Quooker systems. Leasing options are not currently part of our standard offering. However, for business customers, we do offer individual quotes and volume discounts. We would be happy to advise you personally to find the best solution for your company. Please contact us for further details.

How can I extend the lifespan of my Quooker?

You can extend the lifespan of your Quooker through regular maintenance and by using the Quooker Onderhoudskit, available from Crowntap. Also, ensure correct use according to the operating instructions. If you have any questions about optimal care or require support, our team is available via WhatsApp.