General — Quooker FAQ
What is a Quooker?
A Quooker is a boiling water tap that instantly delivers 100°C boiling water from a compact reservoir under your worktop. Depending on the model, you can also dispense cold, hot, chilled, and sparkling water.
Is a Quooker safe?
Yes, the Quooker was developed with safety as a priority. The tap has a child-safe double push-and-turn mechanism, the spout is insulated, and the water comes out as a fine spray.
How much energy does a Quooker use?
The standby consumption of the PRO3 is only 10 watts, about 3 cents per day. This is more economical than the daily use of a kettle.
How long does a Quooker last?
With regular maintenance, a Quooker lasts an average of 10 to 15 years. Annual maintenance with the official Quooker Onderhoudskit significantly extends its lifespan.
How much does a Quooker cost in Belgium in 2026?
A Quooker set in Belgium in 2026 costs between €1,395 (Flex PRO3) and €2,795 (Fusion COMBI+ with CUBE), including VAT. The exact price depends on the model, finish, and reservoir. Crowntap supplies all Quooker products at the official Belgian retail prices.
How much does a Quooker save per year?
A Quooker saves an average Belgian household approximately €60 to €120 annually in energy and water costs compared to a kettle and leaving the hot water tap running. Use our TCO calculator for your personal savings.
Is a Quooker more economical than a kettle?
Yes. A Quooker PRO3 reservoir consumes only 10 watts in standby mode (approx. 3 cents/day). A kettle consumes 0.1-0.2 kWh per boil. With multiple boils per day, the Quooker is more economical and faster.
How much water does a Quooker reservoir hold?
The PRO3 reservoirs are available in 3, 7, and 11 litres. The COMBI holds 7 litres of boiling + hot water, the COMBI+ offers 11 litres capacity for more intensive use.
Can a Quooker freeze in winter?
No, the reservoir is installed under your sink inside the house and always stays at temperature due to the standby power. Freezing is impossible under normal living conditions.
Does a Quooker require a water filter?
Not as standard. Belgian tap water is of excellent quality. However, for very hard water in some regions, we recommend annual maintenance with the official Quooker Maintenance Kit.
What is the difference between Quooker and Grohe Red?
Quooker works with a vacuum reservoir under pressure at 110°C, delivering instant 100°C boiling water. Grohe Red uses a non-pressurised system at 100°C. Quooker has lower standby consumption (10W vs. 13-18W) and a larger Belgian service network via Crowntap.
What is the difference between Quooker and Franke Mondial?
Quooker offers a wider range of tap models, finishes, and reservoirs (PRO3, COMBI, COMBI+), as well as the CUBE for sparkling and chilled water. Franke has a more limited offering. For service in Belgium, Crowntap is the official Quooker partner.
Does Crowntap also deliver to Wallonia and Brussels?
Yes. Crowntap delivers and installs throughout Belgium, including Flanders, Brussels, and Wallonia. Our installers speak Dutch and French.
What is the difference between a Quooker and a traditional tap?
A Quooker is a tap that provides 100°C boiling water directly, in addition to hot and cold water. Optionally, in combination with a CUBE, it can also dispense chilled sparkling and still water. A traditional tap only provides hot and cold tap water. The Quooker therefore saves space on the worktop, as a separate kettle or water dispenser becomes superfluous. It is also more energy-efficient than heating water in a kettle daily and offers a high degree of safety in the household due to its child lock.
Can I keep my existing tap and install a Quooker next to it?
Yes, it is possible to install a Quooker as a separate tap next to your existing tap. This is often the case if only the boiling water function is desired and the existing mixer tap is to be retained. The Quooker tap only requires a separate drill hole in the worktop or sink. For a clean and aesthetic integration, however, it is recommended to choose a Quooker Combi tap, which combines all functions in one tap, thus enabling a more harmonious kitchen design. We would be happy to advise you on the best installation options for your kitchen.
What safety features does a Quooker have for children?
The Quooker is equipped with several safety features that make it particularly child-friendly. To dispense boiling water, a double push-and-turn system must be operated, which significantly reduces the likelihood of accidental activation by children. The water jet is also not solid, but designed as a fine spray, which prevents scalding. The outside of the tap does not get hot even when boiling water is dispensed, which minimises the risk of burns on contact. These features make the Quooker a safe choice for households with children.
Is there an installation service for Quooker in Belgium?
Yes, Crowntap.be offers a professional installation service for Quooker products throughout Belgium. Our qualified technicians will take care of the professional and safe installation of your Quooker, the reservoir, and if applicable, the CUBE. We ensure that all connections are correct and tight and that your system functions optimally. The installation time depends on the model and the specific conditions of your kitchen but is usually completed within a few hours. Contact us for an installation appointment via WhatsApp at +32 470 53 54 84.
Can I use the Quooker in the office or commercial environments?
Yes, the Quooker is also an excellent solution for offices and commercial environments. It provides employees and customers with instant access to boiling water for tea, coffee, or instant meals, increasing efficiency and reducing waiting times. The robustness and durability of Quooker systems make them ideal for intensive use. In addition, the integration of a CUBE can supply chilled still and sparkling water, which is a sustainable alternative to bottled water. For larger offices or frequent use, reservoir options such as the COMBI+ reservoir could be considered.
What are the advantages of a Quooker compared to a conventional boiler?
A Quooker offers several advantages over a conventional boiler. A boiler stores a large amount of water at a high temperature, which leads to energy losses and takes up space. The Quooker, on the other hand, heats water on demand and only keeps a small amount in the reservoir at a constant temperature, which reduces energy consumption. In addition, the Quooker directly supplies 100 °C boiling water, whereas a boiler often only supplies hot water that still needs to be boiled. A Quooker can also offer functions such as chilled, still and sparkling water via the CUBE, which a boiler cannot.
How do I dispose of my old Quooker when I replace it?
If you replace your old Quooker, we will gladly take care of its professional disposal for you. As a certified dealer, we ensure that all components are recycled or disposed of in an environmentally friendly manner. Alternatively, you can take no longer needed electronic devices and old metals to a local collection point. The Quooker reservoir contains metals that can be recycled. It is important to observe local regulations for the disposal of waste electrical and electronic equipment (WEEE) to minimise environmental impact. We can help you arrange collection.
Does Crowntap offer a money-back guarantee?
Crowntap.be offers a satisfaction guarantee. Should you not be completely satisfied with your Quooker, you can contact us within a certain period. The exact terms and deadlines for a money-back guarantee depend on the product specifications and applicable Belgian consumer protection laws. We always strive to find the best solution for our customers. Please contact us via WhatsApp at +32 470 53 54 84 to discuss specific details and inquire about individual guarantee options for your Quooker model.
How does energy saving work with the Quooker?
The Quooker is energy-efficient because it only heats the exact amount of water you need to 100 °C. In standby mode, a PRO3 reservoir consumes only 10 watts, which is equivalent to approximately 3 cents per day. This is significantly more economical than repeatedly heating water in a kettle, where more water is often heated than is actually needed. The vacuum insulation of the high-temperature reservoir ensures minimal heat loss. Through this precise control and insulation, the Quooker actively contributes to reducing your energy consumption.
Can I operate my Quooker with a photovoltaic system?
Yes, in principle it is possible to operate the Quooker with a photovoltaic (PV) system. Since energy consumption in standby mode is low and the Quooker only heats intensively when needed, this demand can be partially or completely covered by self-generated solar power. This significantly increases the sustainability of your household. For optimal use, it is advisable to integrate the Quooker into your energy management system to maximise the self-consumption of solar power. Specific requirements for the PV system and your house installation should be discussed with an electrician.
What maintenance work can I do myself?
You can carry out certain basic maintenance tasks yourself to extend the life of your Quooker. This includes regular cleaning of the tap spout and the area around the tap with a soft cloth and mild detergents. If necessary, you can also unscrew the aerator and remove limescale deposits. However, for descaling the Quooker reservoir, the official "Quooker Onderhoudskit" should be used to avoid damage. These kits have been specially developed for Quooker products and ensure safe and effective cleaning. If you are unsure, we will be happy to advise you.
What is the difference between a Quooker CUBE and an external water carbonator?
The Quooker CUBE is a reservoir that, in combination with a Quooker tap, supplies chilled, still and sparkling water in addition to boiling water. In contrast, an external water carbonator is a separate appliance on the worktop that only carbonates cold water. The CUBE saves space and offers convenience, as all water functions come from one tap. In addition, the water is directly chilled, which is not always the case with external devices. The CUBE uses CO2 cylinders that can be easily replaced, offering a sustainable alternative to bottled water.
Do I have to descale my Quooker?
Descaling the Quooker reservoir is important to ensure the optimal function and longevity of your appliance, especially in regions with hard water in Belgium. The frequency of descaling depends on water hardness and usage but is generally recommended annually. Only use the official "Quooker Onderhoudskit", which contains special cleaning agents and instructions. Improper descaling can damage the appliance and affect the warranty. Crowntap.be offers advice and products for correct Quooker maintenance.
Can I connect my Quooker to smart home systems?
Currently, Quooker systems do not offer direct integration with common smart home systems for control or monitoring via an app. The functionality of Quooker taps is deliberately kept simple and intuitive to ensure maximum user-friendliness and safety. Core functions such as dispensing boiling, chilled, or sparkling water are operated directly at the tap using secure rotary and push mechanisms. However, innovations are continuously being developed, and future models might offer extended connectivity options. For current information, you can contact Crowntap.
What warranty does Quooker offer on its products?
Quooker offers a standard two-year warranty on all its products, including the tap and the tank. This warranty covers material and manufacturing defects. It is important that the product has been installed according to the installation instructions by a qualified installer and that maintenance regulations are observed to maintain warranty claims. Crowntap.be, as an authorised Quooker dealer in Belgium, supports you with warranty questions and the processing of service cases. For detailed information on warranty conditions and product registration, please feel free to contact us.
Are Quooker taps prone to limescale buildup?
Like all water-carrying appliances, Quooker taps can develop limescale buildup in regions with hard water. This can affect water flow and the appearance of the tap. To prevent limescale deposits, regular cleaning of the spout and aerator is recommended. For the inside of the tank, annual descaling with the official 'Quooker Onderhoudskit' is essential. In case of extremely hard water, installing a water filter system before the Quooker can be useful to extend the device's lifespan and reduce maintenance. Crowntap.be will gladly advise you on suitable solutions.
Can I switch off the Quooker when I'm on holiday or away for a longer period?
Yes, it is advisable to switch off the Quooker during long absences or holidays, especially if there is a risk of freezing or to avoid unnecessary energy consumption. You can simply switch off the device using the main switch on the tank. PRO3 and COMBI tanks are high-temperature tanks that keep the water at 100°C. For the PRO3-VAQ and COMBI+ tanks (hot water storage), the water remains at 100°C; if you don't want this, you can disconnect the tank from the mains. When you return, simply switch it back on, and it will be ready for operation again within approximately 10-20 minutes. A complete draining of the system is usually not necessary unless there is a risk of frost.
How long does it take for the Quooker to heat water?
After initial installation or reconnecting to the power supply, a Quooker tank takes approximately 10 to 20 minutes to heat the water to the desired temperature of 100°C. Once the tank reaches operating temperature, boiling water is immediately available. The Quooker is designed to keep the water constantly at this temperature, eliminating waiting times as with a kettle. This ensures maximum comfort and efficiency in daily use in your Belgian kitchen.
Can I move my Quooker if I move house?
Yes, it is generally possible to take your Quooker with you when you move house. However, since the Quooker is permanently connected to the water and power lines, removal and reinstallation should be carried out by a qualified installer. This ensures that the system is correctly and safely dismantled and reconnected at the new location. On this occasion, any maintenance work or replacement of wear parts can also be carried out. Contact Crowntap.be via WhatsApp at +32 470 53 54 84 to discuss a moving service.
Are there environmentally friendly aspects to the Quooker?
Yes, the Quooker contributes to sustainability in various ways. Through its energy efficiency and precise heating of exactly the required amount of water, it reduces energy consumption compared to a kettle. In combination with the CUBE, there is no need to buy plastic bottles for still and sparkling water, which reduces waste and minimises transport distances. The longevity of the devices and the possibility of repair and replacement of parts promote a circular economy. In addition, materials such as stainless steel are used, which are highly recyclable. Crowntap.be supports these environmentally friendly aspects.
What are the advantages of the CO2 cylinder return service at Crowntap?
Crowntap.be offers a convenient return service for empty CO2 cylinders of your Quooker CUBE. This has several advantages: you save the trip and time to the nearest point of sale for new cylinders. Our service ensures environmentally friendly reconditioning or refilling of the cylinders, which contributes to sustainability. In addition, you receive a discount on the purchase of new cylinders from Crowntap when you return empty cylinders. Returns can be made easily by post or via one of our delivery services. For more information, please contact us via WhatsApp at +32 470 53 54 84.
Can I operate my Quooker with unfiltered well water?
It is strongly advised against operating the Quooker with unfiltered well water. Well water can contain a higher concentration of sediments, minerals, organic substances, and potentially harmful bacteria, which could damage the Quooker system, impair hygiene, and significantly shorten the device's lifespan. In the case of operation with well water, a professional water treatment plant is required to filter and disinfect the water in order not to lose warranty claims and to ensure safe function. Crowntap.be recommends the use of tap water or appropriately filtered water.
What is the difference between a Quooker and a kettle?
A Quooker provides instant 100°C boiling water directly from the tap, whereas a kettle must first be filled and then manually switched on to heat water. The Quooker is more energy-efficient in standby consumption and saves time and counter space as it doesn't require a separate kettle. Additionally, the Quooker Flex features a practical pull-out function with a flexible pull-out spout for hot, cold, and boiling water. Kettles often have a shorter lifespan and are not as safe to use, as they can be easily knocked over when hot. The Quooker is equipped with child-safe operating mechanisms. The functionality of the Quooker can be expanded with a CUBE, which provides chilled still and sparkling water.
Can I only get boiling water from the Quooker or also normal tap water?
All Quooker taps provide boiling water as their basic function. The Quooker Fusion and Quooker Flex models are so-called 3-in-1 or 4-in-1 taps, which also dispense hot and cold tap water. If the CUBE is installed, you can also draw chilled still or sparkling water. There is also the Quooker Combi tap, which is suitable for households without a hot water supply and provides hot, cold, and boiling water. Thus, the Quooker integrates all desired water types in a single tap, ensuring comfort and a tidy kitchen.
How do I order spare parts for my Quooker in Belgium?
You can order spare parts for your Quooker directly via Crowntap.be. As an authorised Quooker dealer in Belgium, we stock a selection of common spare parts such as CO2 cylinders for the CUBE, filters for the Cold Water Filter, and the official 'Quooker Onderhoudskit'. For specific inquiries about other spare parts, please contact us with the exact model designation and a description of the required part. Our team will advise you and check availability. It is best to contact us via WhatsApp at +32 470 53 54 84 for quick processing of your order.
What happens to my Quooker in case of a power outage?
In the event of a power outage, the boiling water heating function and the CUBE's cooling function will not work. The reservoir can retain the water's heat for a period, but once the temperature drops below a certain level, no more boiling water can be dispensed. Hot and cold water may still flow, depending on the Quooker tap model (Fusion or Flex) and your home's hot water supply, provided they are not affected by the power outage. Once power is restored, the Quooker will automatically resume operation. No further action is required.
Can I install the Quooker in a tiny house or a small kitchen?
Yes, the Quooker is also ideal for tiny houses or small kitchens as it saves space. Instead of having a kettle, a sparkling water maker, and possibly a hot water boiler on the countertop, the Quooker combines all these functions in a single, elegant tap. The compact reservoirs fit easily under the sink and take up very little space. This helps ensure high functionality and an uncluttered kitchen appearance even in confined spaces. Contact us for personalised advice on the best solutions for small kitchens.
What do PRO3, COMBI, and COMBI+ mean for Quooker reservoirs?
The designations PRO3, COMBI, and COMBI+ refer to the type of reservoir and its functionality: PRO3 delivers 3 litres of 100°C boiling water directly and is ideal for households that already have a hot water supply. The COMBI delivers 7 litres of hot water (60°C) or 7 litres of boiling water. It is ideally used as a replacement for a hot water boiler under the kitchen sink. The COMBI+ delivers both 7 litres of 100°C boiling water and unlimited hot water from an existing hot water supply. The choice of reservoir depends on your needs and the existing installations in your kitchen.
Can I also order Quooker accessories like drip trays in Belgium?
Yes, Crowntap.be offers a selection of official Quooker accessories in Belgium. These include practical drip trays for the CUBE, which can be placed under the tap to catch any drops and keep the worktop clean. In addition, we offer CO2 cylinders for the CUBE, the Cold Water Filter for chilled still water, and the official "Quooker Onderhoudskit" for maintaining your Quooker. Our range is constantly expanding to provide you with the best possible Quooker experience. Contact us for advice and orders via WhatsApp at +32 470 53 54 84.
What colour options are available for Quooker taps?
Quooker taps are available in a variety of attractive finishes and colours to seamlessly integrate into any kitchen design. Available options include polished chrome, brushed chrome, stainless steel, nickel, black, and gold. This variety allows you to perfectly match the Quooker to your kitchen interior, your sink, or other fittings. Each surface has its own aesthetic characteristics and maintenance requirements, with all known for their durability and quality. Visit our website or contact us for a personal consultation on colour options.
How do I clean the surface of my Quooker tap?
Cleaning the surface of your Quooker tap is simple and important to maintain its appearance and hygiene. Use a soft cloth and a mild soapy solution or a pH-neutral cleaning agent. Avoid aggressive cleaners, abrasive agents, or chlorine-containing products, as these can damage the surface. After cleaning, rinse the tap thoroughly with clear water and dry it with a soft cloth to prevent water spots and limescale buildup. Regular care extends the lifespan and shine of your Quooker tap.
Is the Quooker also compatible with a dishwasher?
Yes, the Quooker is fully compatible with a dishwasher. It operates independently of your other kitchen appliances. The installation of the Quooker does not affect the water supply or drainage of your dishwasher. In fact, the Quooker can even be useful by providing instant boiling water for pre-cleaning heavily soiled dishes before they go into the dishwasher. Ensure there is enough space under the sink for the Quooker reservoir as well as for the dishwasher's pipes.
Are there special requirements for water pressure for a Quooker?
For optimal function, a Quooker requires a minimum water pressure of 0.2 bar and a maximum pressure of 10 bar. Ideally, the water pressure in your home should be between 2 and 3 bar. If the water pressure is too high, a pressure reducer can be installed to prevent damage to the appliance. If the pressure is too low, the performance of the Quooker may be affected. A qualified Crowntap.be installer can check the water pressure in your kitchen and make adjustments if necessary to ensure flawless operation of your Quooker.
Can I buy my Quooker on an instalment plan from Crowntap.be?
Yes, Crowntap.be offers instalment payment options for your Quooker in cooperation with our financial partners. This allows you to spread the purchase costs over a certain period and conserve your liquidity. The exact terms, durations, and any interest depend on the chosen financing and your creditworthiness. We will be happy to advise you on the available options and help you find the right solution for your budget. Contact us for a personal consultation via WhatsApp at +32 470 53 54 84.
What are the most common reasons for a Quooker malfunction?
Common reasons for Quooker malfunctions include limescale deposits that can block water flow, or an empty CO2 cylinder in the CUBE. Low water pressure or an interrupted power supply can also lead to functional problems. Occasionally, a clogged aerator on the tap spout can also cause problems. Many minor malfunctions can be remedied with the "Quooker Onderhoudskit" or by simple cleaning. For persistent problems or more complex malfunctions, you should contact Crowntap.be. Our technical support will be happy to assist you with troubleshooting.
Does Crowntap offer used appliance take-back?
Yes, Crowntap.be offers used appliance take-back as part of our installation service. If you purchase a new Quooker from us and have it installed by our team, we will gladly take your old appliance (e.g., old tap, kettle, or hot water boiler) with us directly. We ensure professional and environmentally friendly disposal in accordance with applicable regulations in Belgium. This service is part of our all-round carefree package to make the transition to your new Quooker as convenient as possible. Contact us via WhatsApp at +32 470 53 54 84.