Advocatenkantoor Clientbeleving Quooker
Lees dit artikel op de Crowntap blog over Quooker kokend-waterkranen in België.
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A law firm in Ghent transformed the client experience by installing Quooker Nordic in a gold finish in all meeting rooms.
Perfection in every detail
A large law firm in Ghent with 6 meeting rooms faced a challenge: how do you offer clients a premium experience that matches the quality of your legal services?
The situation before Quooker
"Our clients expect perfection," says Managing Partner Elisabeth M. "But in our meeting rooms, there were plastic water bottles and a kettle that didn't fit our interior. That was a dissonant."
Problems:
- Plastic bottles: not premium, not sustainable
- Kettle: unaesthetic in a stylish meeting room
- Water service: secretary constantly had to replenish water
- Costs: €2,400/year for premium bottled water
The solution: Quooker Nordic Gold
Crowntap installed a Quooker Nordic Single Tap in a gold finish with CUBE and PRO3 reservoir in each meeting room.
"The gold finish was essential," says Elisabeth. "It matches our brand — premium, timeless, without exaggeration."
The result
| Metric | Before | After |
|---|---|---|
| Client satisfaction | 7.8/10 | 9.2/10 (+18%) |
| Bottled water costs | €2,400/year | €0 |
| Water service requests | 8/day | 0 |
| Plastic waste | 3,200 bottles/year | 0 |
What clients say
"I immediately noticed: a beautiful gold tap from which you can tap boiling water for your tea, or sparkling water for in between. That's what I call service." — Client
"Our clients expect perfection. The Quooker delivers that — stylishly and without hassle." — Elisabeth M., Managing Partner
View the full case study or discover the business possibilities for law firms.