Last updated: March 14, 2025
At Crowntap.be, we highly value your privacy. This privacy policy explains what data we collect, how we use it, and what rights you have regarding your personal information.
1. Who we are
Crowntap.be is a Quooker distributor based in Belgium, offering products and installation services. Our website address is: https://www.crowntap.be.
2. What data do we collect?
We collect the following types of data when you visit our website or make a purchase:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Processed via external providers like Stripe and PayPal – we do not store your payment data.
- Technical Data: IP address, browser type, operating system, session data.
- Marketing Preferences: Your newsletter and promotion subscription settings.
3. How do we use your data?
Your personal data is used for the following purposes:
- To process and deliver your orders.
- To provide customer service and support.
- For marketing purposes such as personalized offers and newsletters (only with your consent).
- To improve our website and user experience.
- To comply with legal obligations.
4. Sharing your data with third parties
We only share your data with third parties when necessary, including:
- Payment providers: Stripe, PayPal (for payment processing).
- Shipping partners: To deliver your orders.
- Analytics and marketing tools: e.g., Google Analytics, Facebook Ads.
- Government authorities: If required by law.
5. How long do we store your data?
We retain your data only as long as necessary for the purposes it was collected:
- Order information: Up to 7 years (required by Belgian accounting law).
- Marketing data: Until you unsubscribe.
- Technical data: Up to 26 months after collection.
6. Your rights
You have the following rights concerning your personal data:
- Right to access: Request a copy of your stored data.
- Right to correction: Correct inaccurate or incomplete data.
- Right to deletion: Request removal of your data.
- Right to restriction: Request limited processing of your data.
- Right to object: Object to the use of your data for marketing purposes.
To exercise these rights, please contact us at: info@crowntap.be
7. How do we protect your data?
We take appropriate technical and organizational measures to secure your data from unauthorized access, loss, or misuse. Our website uses SSL encryption, and we work only with reputable external service providers.
8. Cookies
Our website uses cookies to enhance your browsing experience. We use:
- Functional cookies: For essential site features.
- Analytical cookies: For performance and usage statistics.
- Marketing cookies: For personalized advertising.
You can change your cookie preferences via your browser settings at any time.
9. Changes to this privacy policy
We may update this privacy policy from time to time. All updates will be posted on this page. Please check back regularly to stay informed about our privacy practices.
10. Contact information
For questions regarding this privacy policy, you can contact us at:
Address: Klapdorp 38, 2000 Antwerp, Belgium
Email: info@crowntap.be
Phone: +32 456 81 76 56
