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Refund and Return Policy

1. Returns Policy

Overview

We want you to be happy with your purchase. If for any reason you are not satisfied, you may return your product under the following conditions:

  • The product must be returned unused, undamaged and in its original packaging.
  • Return requests must be submitted within 14 days of receiving the order.
  • Products that are custom made or special ordered are not eligible for return.
  • Hygiene products and accessories can only be returned unopened and sealed.

2. How do you return a product?

  1. Contact our costumer service at info@crowntap.be of phone +32 456 81 76 56 to inform us about your return.
  2. You will receive return instructions and a return address.
  3. Please pack the product carefully and return it via a traceable shipping method.
  4. Return costs are at the customer’s expense, unless the product is defective or incorrectly delivered.

3. Refund

After receiving and checking the returned product:

  • You will receive your refund within 14 days via the original payment method.
  • If the product is returned damaged or incomplete, we reserve the right to issue a partial refund.
  • Shipping costs are non-refundable unless it is an error on our part.

4. Defective or incorrect products

If you have received a defective or incorrect product, please contact our customer service within 7 days of receipt. We will then arrange a free exchange or refund.

5. Exceptions

The following products cannot be returned:

Hygiene products with a broken seal.

Products that are used, damaged or not in their original condition.

Customised or personalised products.

6. Contact details

For questions about returns and refunds, please contact us at:

We are happy to help you!